Privacy Notice

1. Data controller

ValAI (“the Platform”), operated by Valeria Alvarado and partners, based in Mérida, Yucatán, Mexico, is responsible for processing your personal data. Contact: privacidad@valai.mx.

2. Data we collect

Identification and contact data (name, email, phone/WhatsApp), account data (role, agency, encrypted credentials), and the property/inquiry data you submit. Where the law requires (real-estate intermediation/AML), we may request additional identification (KYC).

3. Purposes

Primary: create/manage your account; connect owners, realtors and buyers; track properties, representations and leads; comply with legal duties (INSEJUPY, LFPIORPI/AML, tax). Secondary: service improvement and platform communications; you may opt out without affecting your account.

4. Transfers

We do not sell your data. We may share it with: the realtor/agency you choose to connect with; service providers (hosting, messaging, payments) under confidentiality; and authorities where legally required (e.g. UIF/SAT, the notario at closing).

5. ARCO rights

You may Access, Rectify, Cancel or Object to the processing of your data, and revoke consent, by writing to privacidad@valai.mx. Note: certain identification/transaction records are retained for the period AML law requires, even after a cancellation request.

6. Cookies

We use strictly necessary cookies for the session and site function. No third-party ad tracking.

7. Changes

We may update this notice; the current version is posted here with its date.

8. Consent

By creating an account and checking the corresponding box, you give express consent to process your data under this notice.